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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alexander Fitzgerald

November 20, 2024

1  out of  5
rating by Alexander Fitzgerald
"Do not waste your time or money at this agency! The agent has a terrible, nasty and rude attitude towards customers. If something happens with your claim he is NEVER in the office to assist you. The employees run the business ALONE!!"
We responded:
"We’re sorry to hear that your experience with our State Farm office fell short of your expectations. We take your feedback seriously and would like the opportunity to make it right. Please reach out to us directly so we can work towards a resolution."
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ramell watson

November 16, 2024

5  out of  5
rating by ramell watson
"Tressa was amazing! I was looking for new coverage for a car i recently purchased and she was able to get everything i needed within my affordable range. Would definitely recommend her as her customer service was second to none!!Thank you so much Tressa!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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G Hutch

October 30, 2024

5  out of  5
rating by G Hutch
"I called the Matthews office today with a coverage question. My question was quickly answered with a detailed explanation. Our experience with this office over the years has always been friendly, helpful and professional."
We responded:
"Thank you so much for the review. We really appreciate you being a part of the State Farm family for so many years, and we could not do it without you."
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Samuel Habtom

October 23, 2024

5  out of  5
rating by Samuel Habtom
"Tressa was a hugh help with saving me money today. She is very honest and helpful"
We responded:
"That is great news to hear!! We really try to go above and beyond to give you remarkable service that you deserve. Thank you for the review and we are so happy to have you as part of the State Farm family."
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Brian Gray

October 20, 2024

5  out of  5
rating by Brian Gray
"Tressa was a great help for me assisting with my insurance policy . I would recommend her over any insurance company great person and very down to earth !"
We responded:
"Brian, Thank you for taking the time to share your experience with us. Please don't keep us a secret."
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Denika Baker

October 15, 2024

5  out of  5
rating by Denika Baker
"I’ve received the best service from Tressa. Very helpful and kind. I’ve been with another carrier for years and this is the first time anyone has went over my coverage and actually explained it to me. I would definitely recommend this agency to all my family and friends."
We responded:
"Denika, Thank you for your trust in our agency. We appreciate your feedback and loyalty to us. Please share our information with all your family and friends."
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KieranKelly Treacy

October 11, 2024

5  out of  5
rating by KieranKelly Treacy
"We moved to NC from out of state and had a fairly complicated situation. We were unhappy with the first place recommended to us so switched based off of reviews online and we haven’t been disappointed. Tressa has been a great resource, responsive and very helpful."
We responded:
"Thank you for the wonderful review recognizing our team and their efforts, We strive to go the extra mile to provide you with the customer care that you deserve and truly appreciate your kind words! It is always our pleasure to be able to assist you with any of your insurance questions or needs! We hope your move to North Carolina has been pleasant! "
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Jeanpaul Baumann

September 6, 2024

5  out of  5
rating by Jeanpaul Baumann
"Met with Tressa and she helped me with my son's rentals insurance policy. Also consulted on third auto. Very knowledgeable and helpful"
We responded:
"Can't thank you enough for taking the time to share your experience!!"
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Naomi McRary

September 4, 2024

5  out of  5
rating by Naomi McRary
"Tressa was just amazing today!! We’ve been with State Farm for a long time and I wanted to come in and just go over all of our policies with her since we’ve had some changes. She went over each policy with me in detail, gave recommendations, no pressure to do anything I didn’t want to do and I understood everything we went over. Very knowledgeable and I feel so comfortable understanding everything! The best!"
We responded:
"WOW!! Thanks so much for sharing your experience!! It’s our goal to always be just as helpful and attentive as you described and thankful to have State Farm family members like you!"
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Christopher Griffin

July 8, 2024

5  out of  5
rating by Christopher Griffin
"Many thanks to Tressa for expediting my daughter’s (overdue) rental insurance renewal. I was missing some necessary information, but she called the apartment managers and sorted everything out!"
We responded:
"Chris, We hope for many more years to come for assisting yourself and your family. We really appreciate you and we do care and want to provide you with the best possible service, "
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Melissa Whitmore

July 3, 2024

5  out of  5
rating by Melissa Whitmore
"Tressa is the best! This team is always super responsive and professional. Highly recommend Uwem Equan’s office as we feel they look after customers and provide the best insurance coverage without gauging customers."
We responded:
"Melissa, Thank you for that. We really do appreciate being able to provide you with the services you need and deserve. After many years of being a State Farm agent, it still gives me such pleasure in being able to give remarkable and personable service. I am so thankful for such wonderful customers like yourself."
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Maria Taylor

May 1, 2024

5  out of  5
rating by Maria Taylor
"I RECOMEND TRESSA !!Great service. Wonderful staff. I recommend this Matthews office for all of your insurance needs."
We responded:
"We really appreciate your business more so for recommending other people to us. We are so glad to serve you. "
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Humberto Costa

April 24, 2024

5  out of  5
rating by Humberto Costa
"Great service. Tressa was very kind and efficient!"
We responded:
"Thank you Humberto, We do take pride in giving you remarkable service. Please share our information with your friends and family."
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Brett Hrischenko

April 11, 2024

5  out of  5
rating by Brett Hrischenko
"A professional, friendly and helpful experience with State Farm. I appreciate the great customer service."
We responded:
"Thank you for the wonderful review. I will be sure to share your review with the office. It means so much to us to hear the positive feedback and I know Tressa will appreciate your words."
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Michelle

April 8, 2024

5  out of  5
rating by Michelle
"Tressa with the Matthews Uwem Equan State Farm office has been on top of every request. She is extremely knowledgable and responsive. She has assisted me repeatedly with multiple business policies, multiple car policies, and multiple home policies. Highly recommended."
We responded:
"Thank you for sharing your positive experience . It's wonderful to hear that we have consistently demonstrated exceptional knowledge and responsiveness in assisting you with multiple business policies, car policies, and home policies. Our dedication to providing top-notch service is truly commendable. Based on your recommendation, it's evident that Tressa is a highly capable and reliable agent. I'm glad to hear that you have had such a positive experience working with her, and I please be sure to pass on your recommendation to others seeking insurance assistance."
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Taryn Moore

April 5, 2024

5  out of  5
rating by Taryn Moore
"Great customer service, efficient and I absolutely love doing business with them. I would recommend them to anyone needing auto insurance."
We responded:
"Thank you Taryn, We enjoyed helping you as well. "
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The EyCroft

April 4, 2024

5  out of  5
rating by The EyCroft
"Tressa is very helpful."
We responded:
"Thank you for the review. We love having the opportunity to serve and be helpful to our customers. We do appreciate your business."
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John Carter

March 28, 2024

5  out of  5
rating by John Carter
"Tressa was very knowledgeable and so helpful. I received really great service after coming from a company that I was with for years, glad I made the switch because she was such a help."
We responded:
"John, We are so happy to hear of your experience, even happier to have you join a company that has been helping for over 100 years! We will strive to give you the best experience possible and appreciate great people like yourself, we cannot do it without you."
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Joel Stanley

March 9, 2024

5  out of  5
rating by Joel Stanley
"Always responsive and helpful to navigate any needs quickly."
We responded:
"Thank you Mr. Stanley, It is a pleasure to help such kind people. We appreciate being able to assist you and your kind words."
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P Wolfe

March 8, 2024

5  out of  5
rating by P Wolfe
"Tressa was a Hugh help, always kind and best customer service, I have been with State Farm for years and I highly recommend them"
We responded:
"Mr. Wolfe , We truly value your business and your loyalty to our agency. Customer service is so important to our agency and it is our goal to give you the best service possible."
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Robert Clemons

March 6, 2024

5  out of  5
rating by Robert Clemons
"Saved me money on auto and renters insurance!"
We responded:
" Robert, I'm glad our service helped you save money on both your auto and renters insurance policies. We appreciate your business and the great review."
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bill minton

February 23, 2024

5  out of  5
rating by bill minton
"Tressa was very helpful. As always excellent service from Tressa."
We responded:
"Thank you for your feedback! I'm glad to hear that Tressa was able to provide you with excellent service."
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Nichelle Gaines

February 13, 2024

5  out of  5
rating by Nichelle Gaines
"Tressa, I want to give you 5 Stars for helping me with my new Insurance policy today She is always kind to me and willing to assist me with her professional customer service skills. Thank you!"
We responded:
"Thank you for your feedback and for recognizing Tressa's exceptional service! I'm glad to hear that she was able to assist you with your insurance policy and that her kindness and professional customer service skills made a positive impact on your experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your support!"
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Pam Frailey

February 12, 2024

5  out of  5
rating by Pam Frailey
"I have been a client for over 10 years with multiple houses and vehicles. The team has been wonderful and always very responsive and helpful!"
We responded:
"Thank you Pam for sharing your positive experience as a long-term client with multiple properties and vehicles. It's great to hear that the team has consistently provided wonderful service, being responsive and helpful. Your loyalty speaks volumes about their dedication and professionalism. "
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King Rain

February 11, 2024

5  out of  5
rating by King Rain
"Tressa is very knowledgeable and explained all my coverages to me. I have never had any agent do that before. I highly recommend Tressa to everyone!"
We responded:
"Thank you for your feedback regarding Tressa's knowledge and her ability to explain your coverages in detail. Our office prides ourselves with exceptional customer service. We appreciate your recommendation and are thrilled to hear that she provided a level of service that surpassed your previous experiences with agents."