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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeanpaul Baumann

September 6, 2024

5  out of  5
rating by Jeanpaul Baumann
"Met with Tressa and she helped me with my son's rentals insurance policy. Also consulted on third auto. Very knowledgeable and helpful"
We responded:
"Can't thank you enough for taking the time to share your experience!!"
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Naomi McRary

September 4, 2024

5  out of  5
rating by Naomi McRary
"Tressa was just amazing today!! We’ve been with State Farm for a long time and I wanted to come in and just go over all of our policies with her since we’ve had some changes. She went over each policy with me in detail, gave recommendations, no pressure to do anything I didn’t want to do and I understood everything we went over. Very knowledgeable and I feel so comfortable understanding everything! The best!"
We responded:
"WOW!! Thanks so much for sharing your experience!! It’s our goal to always be just as helpful and attentive as you described and thankful to have State Farm family members like you!"
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Christopher Griffin

July 8, 2024

5  out of  5
rating by Christopher Griffin
"Many thanks to Tressa for expediting my daughter’s (overdue) rental insurance renewal. I was missing some necessary information, but she called the apartment managers and sorted everything out!"
We responded:
"Chris, We hope for many more years to come for assisting yourself and your family. We really appreciate you and we do care and want to provide you with the best possible service, "
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Melissa Whitmore

July 3, 2024

5  out of  5
rating by Melissa Whitmore
"Tressa is the best! This team is always super responsive and professional. Highly recommend Uwem Equan’s office as we feel they look after customers and provide the best insurance coverage without gauging customers."
We responded:
"Melissa, Thank you for that. We really do appreciate being able to provide you with the services you need and deserve. After many years of being a State Farm agent, it still gives me such pleasure in being able to give remarkable and personable service. I am so thankful for such wonderful customers like yourself."
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Maria Taylor

May 1, 2024

5  out of  5
rating by Maria Taylor
"I RECOMEND TRESSA !!Great service. Wonderful staff. I recommend this Matthews office for all of your insurance needs."
We responded:
"We really appreciate your business more so for recommending other people to us. We are so glad to serve you. "
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Humberto Costa

April 24, 2024

5  out of  5
rating by Humberto Costa
"Great service. Tressa was very kind and efficient!"
We responded:
"Thank you Humberto, We do take pride in giving you remarkable service. Please share our information with your friends and family."
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Brett Hrischenko

April 11, 2024

5  out of  5
rating by Brett Hrischenko
"A professional, friendly and helpful experience with State Farm. I appreciate the great customer service."
We responded:
"Thank you for the wonderful review. I will be sure to share your review with the office. It means so much to us to hear the positive feedback and I know Tressa will appreciate your words."
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Michelle

April 8, 2024

5  out of  5
rating by Michelle
"Tressa with the Matthews Uwem Equan State Farm office has been on top of every request. She is extremely knowledgable and responsive. She has assisted me repeatedly with multiple business policies, multiple car policies, and multiple home policies. Highly recommended."
We responded:
"Thank you for sharing your positive experience . It's wonderful to hear that we have consistently demonstrated exceptional knowledge and responsiveness in assisting you with multiple business policies, car policies, and home policies. Our dedication to providing top-notch service is truly commendable. Based on your recommendation, it's evident that Tressa is a highly capable and reliable agent. I'm glad to hear that you have had such a positive experience working with her, and I please be sure to pass on your recommendation to others seeking insurance assistance."
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Taryn Moore

April 5, 2024

5  out of  5
rating by Taryn Moore
"Great customer service, efficient and I absolutely love doing business with them. I would recommend them to anyone needing auto insurance."
We responded:
"Thank you Taryn, We enjoyed helping you as well. "
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The EyCroft

April 4, 2024

5  out of  5
rating by The EyCroft
"Tressa is very helpful."
We responded:
"Thank you for the review. We love having the opportunity to serve and be helpful to our customers. We do appreciate your business."
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John Carter

March 28, 2024

5  out of  5
rating by John Carter
"Tressa was very knowledgeable and so helpful. I received really great service after coming from a company that I was with for years, glad I made the switch because she was such a help."
We responded:
"John, We are so happy to hear of your experience, even happier to have you join a company that has been helping for over 100 years! We will strive to give you the best experience possible and appreciate great people like yourself, we cannot do it without you."
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Joel Stanley

March 9, 2024

5  out of  5
rating by Joel Stanley
"Always responsive and helpful to navigate any needs quickly."
We responded:
"Thank you Mr. Stanley, It is a pleasure to help such kind people. We appreciate being able to assist you and your kind words."
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P Wolfe

March 8, 2024

5  out of  5
rating by P Wolfe
"Tressa was a Hugh help, always kind and best customer service, I have been with State Farm for years and I highly recommend them"
We responded:
"Mr. Wolfe , We truly value your business and your loyalty to our agency. Customer service is so important to our agency and it is our goal to give you the best service possible."
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Robert Clemons

March 6, 2024

5  out of  5
rating by Robert Clemons
"Saved me money on auto and renters insurance!"
We responded:
" Robert, I'm glad our service helped you save money on both your auto and renters insurance policies. We appreciate your business and the great review."
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bill minton

February 23, 2024

5  out of  5
rating by bill minton
"Tressa was very helpful. As always excellent service from Tressa."
We responded:
"Thank you for your feedback! I'm glad to hear that Tressa was able to provide you with excellent service."
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Nichelle Gaines

February 13, 2024

5  out of  5
rating by Nichelle Gaines
"Tressa, I want to give you 5 Stars for helping me with my new Insurance policy today She is always kind to me and willing to assist me with her professional customer service skills. Thank you!"
We responded:
"Thank you for your feedback and for recognizing Tressa's exceptional service! I'm glad to hear that she was able to assist you with your insurance policy and that her kindness and professional customer service skills made a positive impact on your experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your support!"
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Pam Frailey

February 12, 2024

5  out of  5
rating by Pam Frailey
"I have been a client for over 10 years with multiple houses and vehicles. The team has been wonderful and always very responsive and helpful!"
We responded:
"Thank you Pam for sharing your positive experience as a long-term client with multiple properties and vehicles. It's great to hear that the team has consistently provided wonderful service, being responsive and helpful. Your loyalty speaks volumes about their dedication and professionalism. "
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King Rain

February 11, 2024

5  out of  5
rating by King Rain
"Tressa is very knowledgeable and explained all my coverages to me. I have never had any agent do that before. I highly recommend Tressa to everyone!"
We responded:
"Thank you for your feedback regarding Tressa's knowledge and her ability to explain your coverages in detail. Our office prides ourselves with exceptional customer service. We appreciate your recommendation and are thrilled to hear that she provided a level of service that surpassed your previous experiences with agents."
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Ken G

February 9, 2024

5  out of  5
rating by Ken G
"Tressa is a pleasure to work with. She has been handling our policies for years and is always "on the spot" with making whatever changes are needed. She answers the phone directly - no automated messages, holds, call backs. I am usually on the phone for under 5 minutes or less. This is RARE today...."
We responded:
"Thank you Ken, in today's world, where time is of the essence, it's refreshing to have a professional like Tressa who values efficiency and ensures that your phone calls are resolved in a quick and satisfactory manner. It's indeed rare to find such exceptional customer service. Our office prides ourselves on exceptional customer service."
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Ron Gribble

February 8, 2024

5  out of  5
rating by Ron Gribble
"I have had communications with Tressa King, and she has been efficient and responsive."
We responded:
"We are thrilled to hear that Tressa has been efficient and responsive in assisting you. Providing excellent customer service is our top priority, and we are delighted that Tressa has met your expectations in this regard."
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Cynethia Phillips

February 8, 2024

5  out of  5
rating by Cynethia Phillips
"This is one of the best Insurance Agency I've been with. Cindy Young is a great and wonderful agent. She's very knowledgeable in their products and she keeps me current on all of their products that State Farm has to offer. Cindy Young offers great customer service."
We responded:
" Your kind words mean a lot to us and they serve as a great motivation for our team. We believe in going above and beyond for our customers, and it's wonderful to hear that our efforts have resonated with you. We think Cindy is really great as well. Please don't keep her a secret, share with your friends and family."
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Travis Ross

February 7, 2024

5  out of  5
rating by Travis Ross
"The staff have been so helpful and responsive. I have had a lot of life events that they have helped with and recommend them completely"
We responded:
"We really appreciate your business in fact you are the reason we are here. Without good people like you, we would not be here. please don't keep us a secret."
Profile photo of Armondo Ward (LILAYEJAY21)

Armondo Ward (LILAYEJAY21)

October 30, 2023

5  out of  5
rating by Armondo Ward (LILAYEJAY21)
"I met these wonderful young ladies today at crunch gym and they set up a bender. They were amazing and knew what they were talking about!!! If you in the area and you go to Crunch in Mathew’s. Please go by and see them."
We responded:
"Thank you so much, please don't keep us a secret!"
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Jaime Serafin

October 20, 2023

5  out of  5
rating by Jaime Serafin
"Cindy did amazing thank you"
We responded:
"Thanks so much for your kind words – we love to hear it! "
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James Hunt

October 16, 2023

5  out of  5
rating by James Hunt
"I called the Matthews office this morning seeking some historical insurance information; the staff was very pleasant and very efficient. It was an extremely positive experience."
We responded:
"James, It is a pleasure for our agency to give you great service, we really appreciate your loyalty to State Farm."